Privacy Policy
Privacy Policy
Last updated: January 24, 2026
This Privacy Policy explains how Sky Climber LLC (the “Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit or use our website and related services (the “Service”). It also describes your privacy rights and choices.
By using the Service, you agree to the collection and use of information as described in this Privacy Policy.
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California Notice at Collection
If you are a California resident, this section provides a “notice at collection” describing the categories of personal information we collect and the purposes for which we use them.
Categories we may collect (depending on how you interact with the Service): identifiers (such as name, email, IP address), contact information, commercial information (such as order history, invoice details, or inquiry details), payment-related information (processed by payment providers), internet or network activity (such as pages viewed), geolocation data (approximate), and professional or employment-related information if you submit it.
Purposes: providing and operating the Service, fulfilling orders and providing customer support, site security, analytics, marketing communications where permitted by law and your choices, and legal/compliance.
Interpretation and Definitions
Capitalized terms have the meanings below, whether used in singular or plural.
Company means Sky Climber LLC, 1600 Pittsburgh Drive, Delaware, OH 43015.
Service means our website and related online services, including product information pages, customer support features, and related communications.
Personal Information / Personal Data means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to an individual or household. Under GDPR, it includes information relating to an identified or identifiable natural person.
Usage Data means information collected automatically, such as IP address, browser type, pages viewed, time and date of visit, and diagnostic data.
Cookies are small files placed on your device that enable site functionality, preferences, analytics, and related features.
You means the person accessing or using the Service, or the entity on whose behalf the Service is used.
Personal Information We Collect
Information you provide
- Contact details (such as name, email address, phone number)
- Company details (such as company name, role, business contact information)
- Transaction and account details (such as billing address, shipping address, purchase order number, and order or invoice-related information)
- Payment-related information (such as payment confirmation details), processed by our payment processors and not stored by us in full card-number form
- Inquiry and support details (such as messages you submit through forms, email, or other support channels)
- Service and training information (such as scheduling or attendance details for training, inspections, installation support, or related services)
- Any other information you choose to provide
Information collected automatically
When you use the Service, we may automatically collect Usage Data and similar information, including IP address, browser and device information, pages viewed, referring/exit pages, timestamps, and performance data.
Information from third parties
We may receive information from third parties in connection with the Service, such as shipping carriers (delivery status), payment processors (payment confirmations), distributors or channel partners (where they coordinate requests with us), and analytics providers.
How We Use Personal Information
- Provide and operate the Service, including maintaining, troubleshooting, and improving site performance.
- Process transactions and fulfill requests, including invoicing, order administration, shipping coordination, training or service scheduling, and customer support.
- Communicate with you about orders, invoices, product updates, training/service confirmations, and service-related notices.
- Marketing and outreach (where permitted), including newsletters and promotional communications you can opt out of.
- Analytics and measurement to understand how the Service is used and improve content and user experience.
- Security and fraud prevention, including monitoring and protecting against malicious or unauthorized activity.
- Legal and compliance to comply with applicable laws, maintain records, and enforce our rights and agreements.
Cookies and Similar Technologies
We use cookies and similar technologies (such as pixels and tags) to support site functionality, remember preferences, understand performance, and help measure marketing effectiveness.
Cookie categories we may use
- Essential cookies: required to provide core functionality and site security.
- Preferences cookies: remember settings and improve usability.
- Analytics cookies: understand traffic and improve site performance.
- Advertising or measurement cookies: measure campaign effectiveness and understand engagement, subject to your choices and applicable law.
You can control cookies through your browser settings. Some features may not function properly if cookies are disabled.
Third-party services we may use
Google Analytics: may be used to help measure and understand site usage.
Email marketing providers: may be used to send newsletters or communications you request or subscribe to.
Payment processors: may be used to process payments and manage transaction confirmations.
Note: The specific vendors and configurations (including any advertising features) should match your actual implementation and consent settings.
How We Disclose Personal Information
We may disclose personal information to the following types of recipients, for the purposes described in this Privacy Policy:
- Service providers that support hosting, security, analytics, communications, payments, shipping, and related operations.
- Affiliates and business partners where necessary to provide services, respond to requests, or support business operations.
- Distributors and channel partners where applicable to fulfill requests or coordinate commercial support, subject to contractual protections.
- Professional advisers (such as auditors, insurers, attorneys) in connection with business operations.
- Legal and regulatory authorities when required by law or to protect rights, safety, and security.
- Business transfers (such as merger, acquisition, financing, reorganization, or sale of assets), subject to applicable protections.
Retention
We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.
Typical retention guidance
- Customer and transaction records: retained as needed for accounting, warranty, support, and legal compliance.
- Inquiry and contact records: retained for a reasonable period to respond, document outcomes, and manage relationship history.
- Marketing subscriptions: retained until you unsubscribe, plus a limited period to document compliance.
- Security logs: retained for a limited period appropriate for security monitoring and incident response.
- Analytics data: retained according to vendor settings and business needs.
International Transfers
Your information may be processed in the United States and other locations where we or our service providers operate. Where required by applicable law, we use appropriate safeguards for cross-border transfers, such as standard contractual clauses and related protections.
Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure.
Your Rights and Choices
Marketing communications
You can opt out of marketing emails at any time by using the unsubscribe link in our emails or by contacting us.
California privacy rights (CCPA as amended by CPRA)
If you are a California resident, you may have the right to request access to, correction of, or deletion of personal information, and to obtain information about our collection, use, and disclosure practices. You may also have the right to opt out of the sale or sharing of personal information and, in certain cases, to limit the use or disclosure of sensitive personal information.
Do Not Sell or Share: If the Service uses third-party technologies that constitute a “sale” or “sharing” under California law, we provide an opt-out mechanism. Add your opt-out page link here (or remove this box if not applicable):
Opt-out page: Do Not Sell or Share My Personal Information
Global Privacy Control (GPC): Where required, we treat browser-enabled GPC signals as an opt-out request for sale or sharing for that browser or device.
GDPR and similar rights (EEA, UK, and other regions where applicable)
Where applicable, you may have rights to access, correct, delete, restrict or object to processing, and to data portability. You may also withdraw consent where processing is based on consent. You can complain to a data protection authority in your jurisdiction.
How to submit a request
You can submit a privacy request by contacting us using the details in the “Contact Us” section below. We may need to verify your identity before responding. Authorized agents may submit requests where permitted by law.
Children’s Privacy
The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us so we can address it.
Links to Other Websites
The Service may include links to third-party websites. We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates when changes were last made. Changes become effective when posted.